SMS & Messaging Policy

Overview

ServiceMonitor, operated by Colab Technologies Inc, offers optional SMS notifications for cloud infrastructure uptime alerts. This policy explains how we use SMS messaging, how you opt in, and how you can opt out.

What Messages We Send

ServiceMonitor sends the following types of SMS messages:

• Uptime alert notifications: Sent when a monitored cloud service goes down, becomes degraded, or recovers. Example: "[ServiceMonitor] DOWN: AWS EC2 (us-east-1) — https://health.aws.amazon.com/health/status"
• Verification codes: A one-time 6-digit code sent when you add a new SMS notification channel, to confirm you own the phone number.
• Test alerts: Sent when you click "Send Test Alert" while configuring an SMS notification channel.

We do not send marketing messages, promotional offers, or any messages unrelated to your configured uptime monitoring alerts.

How You Opt In

SMS notifications are never enabled by default. You must take all of the following explicit actions to receive SMS alerts:

1. Create a ServiceMonitor account
2. Navigate to Notification Channels in your account settings
3. Choose "SMS" as a channel type and enter your phone number
4. Verify your phone number by entering the 6-digit code we send, or by successfully receiving a test alert
5. Attach the SMS channel to one or more trackers

By completing these steps, you consent to receive automated uptime alert messages at the phone number you provided.

For a step-by-step walkthrough of the opt-in flow with screenshots of the consent UI, see our SMS Opt-In Process page.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as our SMS delivery provider (Twilio), is permitted solely to deliver the uptime alert messages you have opted into. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message Frequency

Message frequency depends on the health of the cloud services you monitor. Typical usage:

• Most users receive fewer than 5 messages per month
• During a major outage affecting multiple services, you may receive several messages in a short period
• Cooldown periods prevent duplicate alerts for the same incident
• You can configure severity filters to reduce message volume

How to Opt Out

You can stop receiving SMS messages at any time by:

• Replying STOP to any message from ServiceMonitor
• Removing the SMS channel from your account settings at service-monitor.co/settings/channels
• Deactivating the channel by toggling it off in channel settings
• Deleting your account from Account Settings, which removes all notification channels

After opting out, you will receive no further SMS messages. To resume, you must re-add and re-verify the SMS channel.

Costs

Message and data rates may apply. ServiceMonitor does not charge for SMS messages, but your mobile carrier may charge standard messaging fees. Check with your carrier for details.

Data Privacy

Your phone number is:

• Used only to deliver uptime alert messages you have opted into
• Stored securely in our database and transmitted to Twilio (our SMS delivery provider) only when sending a message
• Never sold, shared, or used for marketing
• Permanently deleted when you remove the SMS channel or delete your account

For full details, see our Privacy Policy.

Supported Carriers

SMS delivery is supported on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. International messaging may be available depending on your carrier and region.

Help & Support

For questions about SMS messaging, reply HELP to any message, or contact us at:

Email: support@service-monitor.co
Website: www.service-monitor.co

Changes to This Policy

We may update this Messaging Policy from time to time. Changes will be posted on this page with an updated date. Continued use of SMS notifications after changes constitutes acceptance.